Once your order has been successfully completed, a confirmation email will be sent to your registered email address. If you have not received the email, please check your spam or junk mail folder. We recommend adding the following email address to your safe sender list in advance: Sender email address: support@millminority.com If you register for an account in advance, you can also check your order status from your My Page. Please note that sending the confirmation email may take some time.

You can check your order details either in the confirmation email sent after you place your order or, if you have registered an account, in the “Order History” section of your My Page.

You can find your order number in the confirmation email sent after placing your order or in the “Order History” section of your My Page if you registered for an account. If you placed an order without registering, please contact us with your name and email address.

Yes, we can issue a receipt. Please contact us through the inquiry form if you would like one.

Once payment is made, the shipping process automatically begins, so in principle, we cannot accept changes. However, if your order has not yet entered the shipping preparation stage, we may be able to accommodate your request. If you wish to change the size or color, please cancel your order first and then place a new order for the desired item. Please contact us through the inquiry form if you wish to cancel. Please note that the item may sell out before you can place a new order.

Once payment is made, the shipping process starts automatically, so we generally cannot accept cancellations. However, if the order has not yet entered the shipping preparation stage, cancellation may be possible. Please contact us as soon as possible through the inquiry form.

After payment, partial cancellations are generally not accepted due to our automated shipping process. However, if the order has not yet entered shipping preparation, we may be able to assist you. Please contact us through the inquiry form if you wish to partially cancel your order.

Unfortunately, you cannot add items to an order once it has been placed. If you wish to purchase additional items, please place a new order.

Items are only secured once your order has been completed. Placing items in your cart does not reserve them.

Depending on our stock levels, we may not be able to fulfill large quantity orders. If you wish to place a bulk order, please contact us in advance.

If your order has not yet been shipped, it may be possible to change the shipping address. If you wish to change the address, please contact us via the inquiry form with the following details: Order number New address (including postal code, prefecture, city, street address, building name, and room number) Name Phone number Please note that depending on timing, your order may have already entered the shipping process, and changes might not be possible. If the order has already been shipped, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.

Regular items Once payment is confirmed, we typically ship orders within 7 business days. However, shipping may be delayed depending on order volume or inventory status. In such cases, we will notify you via email. After shipment, delivery usually takes around one week, but this may vary depending on your location and the carrier’s circumstances. Pre-order items For pre-order items, the delivery schedule varies depending on arrival dates and order timing. Production delays may also affect the schedule. If you are concerned about delivery times, please contact us in advance. If you order pre-order items along with other products, we will ship all items together once the pre-order items are available. Please note that we cannot accept specific delivery date requests for international shipments. A tracking number will be provided in your shipping confirmation email once your order has been dispatched. Delivery delays may occur due to traffic conditions, natural disasters, or other circumstances. Delivery to remote islands or certain areas may take additional time. Please ensure you correctly enter your address details, including building names and room numbers. If there are errors in the address and we are unable to contact you after shipment, we may not be able to arrange redelivery or provide a refund.

Currently, express shipping is not available. However, depending on your location, we may be able to accommodate your request. If you are in a hurry, please contact us through the inquiry form before placing your order. Please note that for pre-order items or orders with a tight delivery schedule, express shipping may not be possible. As this is an international shipment, additional costs such as shipping fees and fuel surcharges may apply.

For regular items, we aim to ship within 7 business days after confirming payment. For pre-order items, delivery times vary by product. Please first check whether your order includes any pre-order items. If you ordered only regular items and have not received a shipping confirmation email after 7 business days, please contact us through the inquiry form.

We apologize, but due to our system, we process shipments based on each order number, and we cannot combine separate orders into one shipment.

Currently, we offer free shipping to all regions.

We do not accept delivery date or time requests at the time of ordering. If you wish to specify a delivery date or time, please contact the shipping carrier directly using the tracking number provided in your shipping confirmation email.

Usually, tracking information becomes available or the delivery is completed within 5-7 business days after shipment. However, depending on air freight conditions, there may be delays. If tracking information does not appear, please wait a bit and check again later.

We are currently unable to provide gift wrapping services. Thank you for your understanding.

Refunds are processed within a few days to a maximum of around two weeks after the cancellation is confirmed, depending on your payment method. For details, please refer to your payment provider.

While we make every effort to represent product colors accurately on our product pages, colors may appear differently depending on your monitor settings and environment. Please also note that colors may look different under various lighting conditions, such as fluorescent indoor lights versus natural daylight.

Unless otherwise noted, accessories and items used for styling in product photos are not included with the product. Please check the product description for details on what is included.

Detailed sizing information is available on each product page. If you cannot find sizing information or have concerns about fit, please feel free to contact us. We are also happy to provide sizing advice before you make a purchase. Please reach out through our inquiry form or chat for a quick response.

Product pages include information about materials and sizing. If details are missing or you’d like more information, please feel free to contact us before placing your order.

Many of our out-of-stock items are not scheduled for restocking. However, some products may be restocked depending on demand. Since inventory synchronization may not always reflect real-time stock, please contact us through the inquiry form if there’s an item you’re interested in.

As our products are new, you may notice a smell from the materials or dyes. This usually dissipates after a few days of airing out. If you find the smell too strong, please contact us.

Products made from natural materials or handmade items may vary slightly in color or size. We hope you will appreciate these variations as part of the product’s unique character.

Our items are usually shipped in simple packaging. Unfortunately, we do not offer gift-wrapping services at this time.

For patterned items, the appearance of the pattern may vary depending on where the fabric is cut. Please understand that this is normal.

In general, our apparel products do not come with a warranty. However, if there is a defect, we will treat it as an initial defect and address it accordingly. Please contact us within 7 days of receiving the item.

Many of our products are produced in limited quantities and are often sold out within about a month after listing. Many items are limited to a single season or a one-time production run, so we recommend purchasing items you’re interested in as soon as possible. While our website reflects the latest stock information from the brand, there may be delays in updating older listings. If you’re concerned about availability, please contact us.

When making a purchase, please enter your coupon code (discount code) in the field labeled “Add coupon code or gift card” on the checkout page.

If your coupon doesn’t apply, the following reasons may be possible: Difference between full-width and half-width character input Extra spaces or characters included The coupon has expired The items in your cart are not eligible for the coupon If none of these apply, please contact us through the inquiry form with your coupon code and the name of the item you wish to purchase.

Unfortunately, we cannot apply a coupon to an order once it has been finalized.

Even if you cancel an order after using a coupon, the same coupon cannot be reused for a different order. Thank you for your understanding.

Only one coupon can be applied per order. Thank you for your understanding.

We do not accept returns due to customer preference. Thank you for your understanding. If you wish to return or exchange a defective product, please contact us by email within 7 days of receiving your order. To request a return, please use our inquiry form. Once we receive your request, we will provide instructions for returning or exchanging the item.

If the return or exchange is due to customer reasons, the return shipping cost will be your responsibility. If the item is defective or if you received the wrong item, we will cover the return shipping costs.

We do not specify a particular carrier. However, please use a shipping method with tracking and proof of shipment, such as Japan Post’s Yu-Pack or Letter Pack, to ensure safe return.

You do not need to use the original shipping box for returns. However, please be sure to include any accessories such as tags or bags that came with the item. Please note that we cannot be held responsible for any damage or loss during return shipping.

Unfortunately, we cannot accept returns or exchanges for items that have been used or from which the tags have been removed.

While we take great care in checking our products, if an item arrives damaged or dirty, please contact us through the inquiry form within 7 days of receiving your order. Even if you believe the product is defective, sometimes issues are due to manufacturing processes or the nature of the product and may not be considered defects. Please send us photos showing the issue so we can assess the situation and advise on the next steps. If we cannot arrange a replacement due to stock limitations, we will issue a refund instead. Please note that minor fraying or small scratches that do not affect wearability may not be considered defects.

We sincerely apologize if the item you received is different from what you ordered. Please contact us through the inquiry form within 7 days of receiving your order. Our staff will review the situation and arrange for the correct item to be shipped as quickly as possible. If we are unable to replace the item due to stock availability, we will issue a refund.

We do not accept exchanges for customer convenience, such as changes in size, color, or switching to a different product. If you wish to change the size, color, or product after your order is confirmed, please cancel your order first and place a new order for the desired item.

If you receive a defective item, we will either replace it or issue a refund. Please contact us through the inquiry form within 7 days of receiving the item. It will help speed up the process if you attach photos clearly showing the defective part. If a replacement is not possible due to stock limitations, we will issue a refund. If, after review, we determine that the issue is a minor flaw that does not affect wearability, we may not be able to process the return or exchange as a defect.

Refund methods depend on the payment method used: Credit Card Refunds will be processed through your credit card company. Depending on your card provider, it may take up to two months for the refund to appear on your statement. For details, please contact your card issuer directly. Buy Now, Pay Later (Paidy) If you have not yet paid, the charge will be canceled. If you have already paid, the refund will be applied to your Paidy balance and automatically used for future purchases. If you do not use Paidy again within three months, Paidy will contact you directly. If you prefer a cash refund, please contact Paidy customer support. Bank Transfer / Convenience Store Payment (Currently unavailable for new payments) For past orders, refunds will be processed via bank transfer to your specified account. PayPay Refunds will be processed through PayPay. Please check your PayPay account for details.

If you would like to check the status of your refund, please contact us through the inquiry form. We will confirm the details and get back to you.